by Productive Conflict | Facilitated Negotiation Case Study, Leadership, Organizational Conflict, Performance Issues
Dealing with a performance issue is a bit like dealing with a hip injury: it can feel like a real pain in the gluteus maximus. It can also change your perspective on managing people, particularly when you ask the question, “Am I dealing with a problem or a pattern?”...
by Productive Conflict | Anger, Hate, Leadership, Organizational Conflict, Relationships
Working in conflict resolution, I get to hear a lot of stories about why some individual or group is worthy of being hated. Without a doubt, these stories are often bolstered by pulse-raising examples with the potential to provoke even the most skilled facilitative...
by Productive Conflict | Anger, Leadership, Organizational Conflict, Performance Issues, Relationships
Whenever I talk about my work with someone, they eventually ask me for tips on how to deal with a difficult person. Often the difficulty arises when they, or the other, lose their temper. I find this to be a very common and important question both in the workplace and...
by Productive Conflict | Diverse or Cross Functional Teams, Diversity, Leadership, Organizational Conflict, Relationships, Uncertainty
By Mary Nations and Jennifer Jones-Patulli Many Diversity, Equity, and Inclusion (DEI) initiatives focus on bringing certainty to the important and sometimes volatile world of workplace relationships. They do this by drawing on affirmative action, sensitivity and bias...
by Productive Conflict | Leadership, Organizational Conflict, Relationships, Uncertainty
We all deal with conflict, whether we like it or not. There are many ways to work through a difficult conversation, or find a settlement in negotiation. Some outcomes are more sustainable and satisfactory than others. The difference is in how you approach each...
