Jennifer Jones-Patulli, MA, HSDP, brings a unique mix of interest-based, identity-based, integrative bargaining techniques, to Productive Conflict LLC services. Jennifer brings this together within a framework of power intelligence and complexity thinking.

“I am so impressed that you earned the trust and respect of this group in such a short period of time, and so thrilled that people are willing to access you in their times of need. Thank you so much for all you do and for being as wonderful as you are. As hard as culture is to change, people like you make it possible!”

– Advisor, Operations Branch, Government of Canada

Jennifer Jones-Patulli has been a conflict resolution practitioner and integrative negotiator for over 15 years. Her first experience in management was at a small construction business in Montreal, Quebec, Canada, for five years, where she directly experienced how conflict could affect the bottom line. In her time there as a leader, she developed methods for ensuring clear communication between management and employees.

Following this experience, she completed a Master’s degree in Conflict Studies at the University of Ottawa (St. Paul’s), specializing in identity-based conflict and integrative bargaining. Following graduation, she was selected from a highly competitive field to join the public service at Public Works and Government Services Canada. While there, she worked on multi-party negotiations, policy development, and high-profile government contract disputes as a conflict management practitioner for procurement disputes.

She moved on to the Canada Border Services Agency, where she focused on workplace disputes, applying tools and methods to create a more collaborative and productive workplace culture. She left government to work as a Consulting Associate at the Human Systems Dynamics Institute in Minneapolis, where she specialized in complexity thinking, and systems change work.

In 2019, she founded Productive Conflict LLC to bring complexity thinking, conflict resolution, and power dynamics together to coach leaders on how to set conditions for better collaboration, increase productivity, and improve relationships in organizations.

She holds a Bachelor’s in Anthropology from Concordia University, a Master’s degree in Conflict Studies, and served in the Canadian military as part of The Black Watch (Royal Highland Regiment) of Canada in Montreal as a reserve infantry soldier.