About Us

 About us

Creating Space For A Safe And Productive Discussion

Creating Space For A Safe And Productive Discussion

Productive Conflict offers conflict management and leadership development services to clients in North America. Led by Jennifer Jones-Patulli, MA, HSDP, Productive Conflict serves clients in Governments, Corporations, Health institutions, Educational institutions, and Non-Profits seeking innovative solutions to some of their most challenging human dynamics issues.

Productive Conflict works with an extensive network of partners to provide specialized services using complexity science thinking, and interest-based, identity-based, and integrative bargaining techniques.

What We Do

We design and deliver tailored interventions

Design Interventions

Our Team designs and delivers tailored interventions and strategies to support individuals and groups through complex challenges.

Create Flexible Conditions

We help organizations establish flexible conditions to confidently manage conflict and adapt to ongoing change.

Teach Bargaining Techniques

We bring a unique mix of integrative bargaining techniques and Human Systems Dynamics models and methods.

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Improve your negotiation skills

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Help you build productive teams

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Improve your staff retention

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Strategy development for conflict competence

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Help you manage tensions and uncertainty

Design Interventions

Our Team designs and delivers tailored interventions and strategies to support individuals and groups through complex challenges.

Create Flexible Conditions

We help organizations establish flexible conditions to confidently manage conflict and adapt to ongoing change.

Teach Bargaining Techniques

We bring a unique mix of integrative bargaining techniques and Human Systems Dynamics models and methods.

\

Improve your negotiation skills

\

Help you build productive teams

\

Improve your staff retention

\

Strategy development for conflict competence

\

Help you manage tensions and uncertainty

Our Methods & Approach

Jennifer Jones-Patulli, MA, HSDP, brings a unique mix of interest-based, identity-based,  integrative bargaining techniques, to all our conflict management and leadership development processes. Jennifer brings this together within a framework of power intelligence and complexity thinking.

“I am so impressed that you earned the trust and respect of this group in such a short period of time, and so thrilled that people are willing to access you in their times of need. Thank you so much for all you do and for being as wonderful as you are. As hard as culture is to change, people like you make it possible!”

– Advisor, Operations Branch, Government of Canada

About the Founder

 

Jennifer Jones-Patulli has been a conflict resolution practitioner and integrative negotiator for over 15 years. Her first experience in management was at a small construction business in Montreal, Quebec, Canada, for five years, where she directly experienced how conflict could affect the bottom line. In her time there as a leader, she developed methods for ensuring clear communication between management and employees.

Following this experience, she completed a Master’s degree in Conflict Studies at the University of Ottawa (St. Paul’s), specializing in identity-based conflict and integrative bargaining. Following graduation, she was selected from a highly competitive field to join the public service at Public Works and Government Services Canada. While there, she worked on multi-party negotiations, policy development, and high-profile government contract disputes as a conflict management practitioner for procurement disputes.

She moved on to the Canada Border Services Agency, where she focused on workplace disputes, applying tools and methods to create a more collaborative and productive workplace culture. She left government to work as a Consulting Associate at the Human Systems Dynamics Institute in Minneapolis, where she specialized in complexity thinking, and systems change work.

In 2019, she founded Productive Conflict LLC to bring complexity thinking, conflict resolution, and power dynamics together to teach clients how to set conditions for better collaboration, increased productivity, and improved relationships in organizations.

She holds a Bachelor’s in Anthropology from Concordia University, a Master’s degree in Conflict Studies, and served in the Canadian military as part of The Black Watch (Royal Highland Regiment) of Canada in Montreal as a reserve infantry soldier.

Who We Help

Who We Help

We work with government institutions, non-profits, corporations and individuals.

Government Institutions

We can help you navigate organizational change initiatives and mitigate the challenges that frequently accompany them. We are sensitive to the challenges that come with managing team and interpersonal conflict in unionized environments.

Non-Profits

Productive Conflict works with not-for-profit organizations to understand and align various stakeholders’ needs and priorities. We can help you create plans to move groups forward productively.

Corporations

We help leaders improve their ability to lead through uncertainty, navigate power dynamics, and enhance their conflict intelligence. Our services help increase productivity on your teams, and turn sources of tension into a useful point of innovation.

Individuals

We help individuals in all sectors who are committed to their professional growth, to develop their skills and ability in facing conflict productively and resolving it efficiently.

Productive Conflict Network

Productive Conflict Network

Productive Conflict LLC partners with the following organizations to provide specialized support to clients facing multifaceted challenges.

Human Systems Dynamics Institute (USA)

We partner with Glenda Eoyang, PhD, and Royce Holladay, MEd, HSDP, for advanced training on applying Human Systems Dynamics models and methods to complex organizational challenges that go beyond conflict.

Glenda is a pioneer in the field of human systems dynamics (HSD) and founder of the HSD Institute. She uses her Models and Methods to help others see patterns in the chaos that surrounds them, understand the patterns in simple and powerful ways, and take practical steps to shift chaos into order.

Royce has co-authored five books based on Human Systems Dynamics. Her most recent books are a series of brief guides designed to help people apply HSD principles to specific areas of work in human systems.

To learn more about the HSD Institute

Cocomotion (EU)

We partner with Griff Griffiths MSc, HSDP, for larger projects that involve substantial organizational change. 

Griff works on organizational change projects, coaching senior managers and leaders, and facilitating learning about complexity. He is a Consulting Associate at the HSD Institute, an Associate at the Roffey Park Institute, a graduate of the NTL Organisation Development programme, and an accredited coach. 

To learn more about Cocomotion

Yukonix (Canada)

We partner with Barrett Horne, for larger projects based in the Yukon Territories that serve the needs of local businesses and the territorial government. 

Barrett’s organizational development and management expertise has developed around helping clients access their own unique wisdom, turning those insights into practical actions to achieve the outcomes that are important to them.

To learn more about Yukonix

Work Deep (USA)

We partner with Lecia Grossman, MA, HSDP,  on larger projects focused on enhancing organizational culture.

Lecia is a leadership and organizational development designer, facilitator, coach and learning designer who excels at helping leaders and teams work deeply to make choices that are meaningful and useful.

To learn more about Work Deep

Nations Alliance (USA)

We partner with Mary Nations, MSt, MSOD, HSDP, on projects involving issues of diversity, equity and inclusion.

Mary helps people deal with change and difference in the workplace. Her work focuses on coaching, diversity leadership, adult learning, and human systems dynamics.

To learn more about Nations Alliance

Organizations We Have Worked With

Organizations We Have Worked With

Government of Yukon
Provincial Health Services Authority
Carleton University
University of Ottawa
Yukonstruct

Industry Canada
Public Works and Government Services Canada
Economic and Social Development Canada
Canada School of Public Service
Canada Border Services Agency

Government of Yukon
Provincial Health Services Authority
Carleton University
University of Ottawa
Yukonstruct
Industry Canada
Public Works and Government Services Canada
Economic and Social Development Canada
Canada School of Public Service
Canada Border Services Agency