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Creating Space For A Safe And Productive Discussion
Creating Space For A Safe And Productive Discussion
Productive Conflict offers conflict management and leadership development services to clients in North America. Led by Jennifer Jones-Patulli, MA, HSDP, Productive Conflict serves clients in Governments, Corporations, Health institutions, Educational institutions, and Non-Profits seeking innovative solutions to some of their most challenging human dynamics issues.
Productive Conflict works with an extensive network of partners to provide specialized services using complexity science thinking, and interest-based, identity-based, and integrative bargaining techniques.
What We Do
We design and deliver tailored interventions
Design Interventions
Our Team designs and delivers tailored interventions and strategies to support individuals and groups through complex challenges.
Create Flexible Conditions
We help organizations establish flexible conditions to confidently manage conflict and adapt to ongoing change.
Teach Bargaining Techniques
We bring a unique mix of integrative bargaining techniques and Human Systems Dynamics models and methods.
Improve your negotiation skills
Help you build productive teams
Improve your staff retention
Strategy development for conflict competence
Help you manage tensions and uncertainty
Design Interventions
Our Team designs and delivers tailored interventions and strategies to support individuals and groups through complex challenges.
Create Flexible Conditions
We help organizations establish flexible conditions to confidently manage conflict and adapt to ongoing change.
Teach Bargaining Techniques
We bring a unique mix of integrative bargaining techniques and Human Systems Dynamics models and methods.
Improve your negotiation skills
Help you build productive teams
Improve your staff retention
Strategy development for conflict competence
Help you manage tensions and uncertainty
Our Methods & Approach
Jennifer Jones-Patulli, MA, HSDP, brings a unique mix of interest-based, identity-based, integrative bargaining techniques, to all our conflict management and leadership development processes. Jennifer brings this together within a framework of power intelligence and complexity thinking.
“I am so impressed that you earned the trust and respect of this group in such a short period of time, and so thrilled that people are willing to access you in their times of need. Thank you so much for all you do and for being as wonderful as you are. As hard as culture is to change, people like you make it possible!”
– Advisor, Operations Branch, Government of Canada
About the Founder
Jennifer Jones-Patulli has been a conflict resolution practitioner and integrative negotiator for over 15 years. Her first experience in management was at a small construction business in Montreal, Quebec, Canada, for five years, where she directly experienced how conflict could affect the bottom line. In her time there as a leader, she developed methods for ensuring clear communication between management and employees.
Following this experience, she completed a Master’s degree in Conflict Studies at the University of Ottawa (St. Paul’s), specializing in identity-based conflict and integrative bargaining. Following graduation, she was selected from a highly competitive field to join the public service at Public Works and Government Services Canada. While there, she worked on multi-party negotiations, policy development, and high-profile government contract disputes as a conflict management practitioner for procurement disputes.
She moved on to the Canada Border Services Agency, where she focused on workplace disputes, applying tools and methods to create a more collaborative and productive workplace culture. She left government to work as a Consulting Associate at the Human Systems Dynamics Institute in Minneapolis, where she specialized in complexity thinking, and systems change work.
In 2019, she founded Productive Conflict LLC to bring complexity thinking, conflict resolution, and power dynamics together to teach clients how to set conditions for better collaboration, increased productivity, and improved relationships in organizations.
She holds a Bachelor’s in Anthropology from Concordia University, a Master’s degree in Conflict Studies, and served in the Canadian military as part of The Black Watch (Royal Highland Regiment) of Canada in Montreal as a reserve infantry soldier.
Who We Help
Who We Help
We work with government institutions, non-profits, corporations and individuals.
Government Institutions
We can help you navigate organizational change initiatives and mitigate the challenges that frequently accompany them. We are sensitive to the challenges that come with managing team and interpersonal conflict in unionized environments.
Non-Profits
Productive Conflict works with not-for-profit organizations to understand and align various stakeholders’ needs and priorities. We can help you create plans to move groups forward productively.
Corporations
We help leaders improve their ability to lead through uncertainty, navigate power dynamics, and enhance their conflict intelligence. Our services help increase productivity on your teams, and turn sources of tension into a useful point of innovation.
Individuals
We help individuals in all sectors who are committed to their professional growth, to develop their skills and ability in facing conflict productively and resolving it efficiently.
Productive Conflict Network
Productive Conflict Network
Productive Conflict LLC partners with the following organizations to provide specialized support to clients facing multifaceted challenges.
Human Systems Dynamics Institute (USA)
We partner with Glenda Eoyang, PhD, and Royce Holladay, MEd, HSDP, for advanced training on applying Human Systems Dynamics models and methods to complex organizational challenges that go beyond conflict.
Glenda is a pioneer in the field of human systems dynamics (HSD) and founder of the HSD Institute. She uses her Models and Methods to help others see patterns in the chaos that surrounds them, understand the patterns in simple and powerful ways, and take practical steps to shift chaos into order.
Royce has co-authored five books based on Human Systems Dynamics. Her most recent books are a series of brief guides designed to help people apply HSD principles to specific areas of work in human systems.
To learn more about the HSD Institute
Cocomotion (EU)
We partner with Griff Griffiths MSc, HSDP, for larger projects that involve substantial organizational change.
Griff works on organizational change projects, coaching senior managers and leaders, and facilitating learning about complexity. He is a Consulting Associate at the HSD Institute, an Associate at the Roffey Park Institute, a graduate of the NTL Organisation Development programme, and an accredited coach.
To learn more about Cocomotion
Jessica Riehl Consulting (USA)
We partner with Jessica Riehl for strategic illustration, communication and design projects.
Jessica is a visual facilitator, designer, and illustrator who incorporates a systems thinking and complexity lens into all of her work. She works on large and small projects with a diversity of clients.
To learn more about Jessica Riehl Consulting, LLC
Work Deep (USA)
We partner with Lecia Grossman, MA, HSDP, on larger projects focused on enhancing organizational culture.
Lecia is a leadership and organizational development designer, facilitator, coach and learning designer who excels at helping leaders and teams work deeply to make choices that are meaningful and useful.
To learn more about Work Deep
Nations Alliance (USA)
We partner with Mary Nations, MSt, MSOD, HSDP, on projects involving issues of diversity, equity and inclusion.
Mary helps people deal with change and difference in the workplace. Her work focuses on coaching, diversity leadership, adult learning, and human systems dynamics.
To learn more about Nations Alliance
Organizations We Have Worked With
Organizations We Have Worked With
Provincial Health Services Authority
Carleton University
University of Ottawa
Yukonstruct
Oxfam Canada
Leadership Kauai
Public Works and Government Services Canada
Economic and Social Development Canada
Canada School of Public Service
Canada Border Services Agency
Kauai Community College
Human Systems Dynamics Institute
Provincial Health Services Authority
Carleton University
University of Ottawa
Yukonstruct
Oxfam Canada
Industry Canada
Public Works and Government Services Canada
Economic and Social Development Canada
Canada School of Public Service
Canada Border Services Agency
Kauai Community College
Leadership Kauai
Human Systems Dynamics Institute
