by Productive Conflict | Anger, Leadership, Organizational Conflict, Performance Issues, Relationships
You’re in the executive team meeting. Your colleague Geri interrupts you again, mid-sentence, to pitch her version of the project timeline. Heat rises in your chest. Your jaw clenches. Before you know it, you’ve dismissed her entire proposal with a curt...
by Productive Conflict | Anger, Facilitated Negotiation Case Study, Leadership, Organizational Conflict, Relationships
Establishing justice is important; there is no doubt about that. But to change a situation, one has to recognize the dynamics at play. “I feel afraid” This is what one of my clients, “H” said to me when I arrived to help restore the team...
by Productive Conflict | Anger, Hate, Leadership, Organizational Conflict, Relationships
Working in conflict resolution, I get to hear a lot of stories about why some individual or group is worthy of being hated. Without a doubt, these stories are often bolstered by pulse-raising examples with the potential to provoke even the most skilled facilitative...
by Productive Conflict | Anger, Leadership, Organizational Conflict, Performance Issues, Relationships
Whenever I talk about my work with someone, they eventually ask me for tips on how to deal with a difficult person. Often the difficulty arises when they, or the other, lose their temper. I find this to be a very common and important question both in the workplace and...
