The productive Conflict
Team Assessment
Package

The productive conflict
team assessment
package

Team Assessment

To help groups, ranging in size from5-25 people, assess their situation and move strategically towards collaboration and productivity.

“Since meeting with you, I feel more empowered. Being more aware of my buttons has helped immensely.  I feel more in charge of my surroundings. Thank you for your assistance.” – Learning Specialist, Human Resources Branch, Industry Canada..

Included in the Package

One ½-day launch meeting with full group

Individual interview sessions (1 hr)
with each team member and lead

1 full day session with whole team

Timeframe: 2-3 months

30-min follow-up calls with team leaders 3-6 months after final group session

What you can expect

  • Full privacy & confidentiality
  • Issue identification and goal setting
  • Data collection and analysis of your situation
  • Detailed report summarizing findings and recommendations
  • Improved relational agility & productivity on your team
  • Tools for turning tension into opportunity

Price:

Varies depending on situation and group size. Contact for more information.  Interviews online, group meetings take place on-site.  Appropriate for group/team size: 5-25 people

Case Study

The TLD team was in conflict. This group of 25 employees, team leads, and managers faced massive change over the last fiscal year and tensions we at an all-time high. Compounding the tensions for the team was an ongoing harassment situation between a team lead and an employee. Gossip was rampant throughout the team, and some group members were picking sides between the team lead and the employee.

The manager of this team asked Jennifer to assist them in a Team Assessment to resolve the harassment and group tensions. Jennifer started the process with individual interviews with each of the team members and leaders.

For every team assessment process, Jennifer structure the interviews with a set of questions, based on pattern identification.  Jennifer ask each participant the same set of questions. The individual interviews allow participants the opportunity to include their unique perspective into the team narrative, they receive one-on-one attention, and the participation of all group members allows for a rich data set from which to design effective next steps.

Following the individual interviews,  Jennifer compiled and analyzed the data and create a summary report (highlighting patterns and issues while maintaining the confidentiality of the individual participants).  Then Jennifer met with the full team to present the report and validate the findings. At this team meeting, Jennifer also facilitated a discussion on the issues and next steps.

For the TLD team, Jennifer made a series of recommendations and facilitated two half-day sessions on strategies for moving forward.  Jennifer also worked one-on-one with the team lead accused of harassment to identify behaviors that were escalating the situation and provided tips and strategies for preventing future situations of harassment.

Jennifer worked with the team to increase group resilience in situations that could escalate into harassment. Following these full group sessions, the team was better able to deal with tensions in the workplace and take an active role in mitigating those situations which had the potential to escalate.

Finally, Jennifer also took time with the team to work on restoring the workplace post-harassment by providing harassment prevention and awareness training. This allowed the team to understand and recognize multi-faceted patterns of harassment, from the micro-aggressions to the visible outbursts.

Follow-up meetings with the manager and team show improvement in team morale, productivity, and resilience. The harassment complaint was resolved, and the team returned to full capacity productivity.

Testimony

“Hi Jennifer, I just wanted to say thank so much for your guidance/advice yesterday. It really gave me a lot to think about. You are really, really good at what you do!!” – Director, Public Works and Government Services Canada.

“Hi Jennifer, Just wanted to circle back to you and let you know I was able to resolve my situation positively. I really appreciated your advice and it helped me to think within my realm of control aside from a more emotionally charged perspective.” – Analyst, Information, Science and Technology Branch, Canada Border Services Agency.

Team Assessment

To help groups, ranging in size from5-25 people, assess their situation and move strategically towards collaboration and productivity.

“Since meeting with you, I feel more empowered. Being more aware of my buttons has helped immensely.  I feel more in charge of my surroundings. Thank you for your assistance.” – Learning Specialist, Human Resources Branch, Industry Canada..

Included in the Package

One ½-day launch meeting with full group

Individual interview sessions (1 hr)
with each team member and lead

1 full day session with whole team

Timeframe: 2-3 months

30-min follow-up calls with team leaders 3-6 months after final group session

What you can expect

  • Full privacy & confidentiality
  • Issue identification and goal setting
  • Data collection and analysis of your situation
  • Detailed report summarizing findings and recommendations
  • Improved relational agility & productivity on your team
  • Tools for turning tension into opportunity

Price:

Varies depending on situation and group size. Contact for more information.  Interviews online, group meetings take place on-site.  Appropriate for group/team size: 5-25 people

Case Study

The TLD team was in conflict. This group of 25 employees, team leads, and managers faced massive change over the last fiscal year and tensions we at an all-time high. Compounding the tensions for the team was an ongoing harassment situation between a team lead and an employee. Gossip was rampant throughout the team, and some group members were picking sides between the team lead and the employee.

The manager of this team asked Jennifer to assist them in a Team Assessment to resolve the harassment and group tensions. Jennifer started the process with individual interviews with each of the team members and leaders.

For every team assessment process, Jennifer structure the interviews with a set of questions, based on pattern identification.  Jennifer ask each participant the same set of questions. The individual interviews allow participants the opportunity to include their unique perspective into the team narrative, they receive one-on-one attention, and the participation of all group members allows for a rich data set from which to design effective next steps.

Following the individual interviews,  Jennifer compiled and analyzed the data and create a summary report (highlighting patterns and issues while maintaining the confidentiality of the individual participants).  Then Jennifer met with the full team to present the report and validate the findings. At this team meeting, Jennifer also facilitated a discussion on the issues and next steps.

For the TLD team, Jennifer made a series of recommendations and facilitated two half-day sessions on strategies for moving forward.  Jennifer also worked one-on-one with the team lead accused of harassment to identify behaviors that were escalating the situation and provided tips and strategies for preventing future situations of harassment.

Jennifer worked with the team to increase group resilience in situations that could escalate into harassment. Following these full group sessions, the team was better able to deal with tensions in the workplace and take an active role in mitigating those situations which had the potential to escalate.

Finally, Jennifer also took time with the team to work on restoring the workplace post-harassment by providing harassment prevention and awareness training. This allowed the team to understand and recognize multi-faceted patterns of harassment, from the micro-aggressions to the visible outbursts.

Follow-up meetings with the manager and team show improvement in team morale, productivity, and resilience. The harassment complaint was resolved, and the team returned to full capacity productivity.

Testimony

“Hi Jennifer, I just wanted to say thank so much for your guidance/advice yesterday. It really gave me a lot to think about. You are really, really good at what you do!!” – Director, Public Works and Government Services Canada.

“Hi Jennifer, Just wanted to circle back to you and let you know I was able to resolve my situation positively. I really appreciated your advice and it helped me to think within my realm of control aside from a more emotionally charged perspective.” – Analyst, Information, Science and Technology Branch, Canada Border Services Agency.

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